Split Arctic
Split Arctic is the Kaisai Arctic range of air-to-water split heat pumps, in which an outdoor unit holding the inverter compressor is joined by a refrigerant line to an indoor hydraulic module that passes the heat into the heating water. Choose by heat output matched to the building's calculated heat loss, by the flow temperature your radiators or underfloor circuits need, and by single-phase or three-phase supply. Kaisai units from 6 to 16 kW sit within the wider heat pumps range; for a built-in cylinder see Split Arctic with integrated DHW tank, and browse the full Kaisai line-up or pair it with photovoltaics. Guide
The new ComfortHome app for tablets and phones allows you to remotely control supply and hot water temperatures, switch zones and control electricity consumption. The compact design, self-contained indoor unit and flexible installation make the Eco Home - Split Heat Pump (KHA+KMK) the ideal choice for home, shop, office and service area owners. All hydraulic components are easily accessible.
The refrigerant connection between the outdoor and indoor units is freeze-proof even during extended power outages, and refrigerant recharge is only necessary if the length of the refrigerant lines exceeds 15 m.
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Split Arctic: how a split heat pump is built and what to compare
A split air-to-water heat pump divides the refrigerant circuit across two boxes. The outdoor unit carries the fan, the evaporator coil and the inverter compressor; the indoor hydraulic module carries the plate condenser, the circulation pump, the expansion vessel, the safety group, the electric backup element and the controls. Between them run two insulated copper refrigerant lines, liquid and gas, rather than water pipes. That single design decision is why the split layout behaves so well in a cold climate: no heating water ever leaves the building, so there is nothing outdoors that can freeze and burst.
The Kaisai Arctic series in this category is built for a wide outdoor operating range and a quieter outdoor unit. Practical figures to compare are the heat output in kW at a stated test point, the SCOP at your intended flow temperature, the maximum refrigerant line length and height difference, and the electrical supply. Arctic units support up to 16 devices over MODBUS and cascade operation of up to 6 units, carry a USB port for firmware updates and settings backup, and can be operated from the ComfortHome app for flow and hot water temperatures, zone switching and consumption. Hot water is handled by a separate cylinder here; the all-in-one alternative is Split Arctic with integrated DHW tank.
FROM THE FIELD
"The question I get asked most about split units is whether the refrigerant line is a weak point in winter. It is the opposite. With a split there is no water outside the thermal envelope at all, so a three-day power cut in February is an inconvenience, not a burst pipe. What does need attention is the pipe run itself: keep it short, keep the insulation continuous through the wall penetration, and check the height difference between the units before you fix the outdoor bracket, not afterwards."
Ladislav Proc · Heat pump specialist, ONSA Plus
How to choose a Split Arctic heat pump
A split heat pump is chosen twice: once as a machine, on output and seasonal efficiency, and once as an installation, on where the two units can physically go and how far apart they may sit. Getting the second half wrong is what turns a straightforward job into a redesign.
Work through it in this order: heat loss of the building at the local design outdoor temperature, then the flow temperature the emitters actually need, then the capacity table at that combination, then the refrigerant line route and the electrical supply, and finally the indoor space and the hot water connection.
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What a split unit is, and why it suits a cold climate
In a monobloc the whole refrigerant circuit is sealed outdoors and heating water is piped through the wall. In a split, only refrigerant crosses the wall, so the water circuit stays entirely inside the heated envelope. The consequence in a continental winter is direct: no antifreeze in the heating water, no external pipe insulation to degrade in UV light, and no reliance on a frost protection routine that itself needs mains power.
- No frost risk in the line. The refrigerant connection between the outdoor and indoor units stays freeze-proof even during a prolonged power outage, because there is no water in it.
- Lower outdoor noise. The condenser and circulation pump are indoors, so the outdoor unit is essentially a fan and a compressor in an acoustically treated casing.
- Certified commissioning. The trade-off is that the refrigerant side must be evacuated, charged and leak tested by an F-gas certified engineer under the EU F-gas regulation.
- Indoor space is required. A monobloc needs almost nothing inside. A split needs a wall or floor position for the hydraulic module plus service clearance.
Inverter modulation, output range and matching the heat loss
The compressor is driven by a frequency inverter, so it varies its speed continuously instead of switching on and off at full output. A building spends the overwhelming majority of the heating season somewhere between 20 and 60 % of its design load, which is exactly where a modulating machine earns its efficiency: it settles at a low frequency, runs for hours, and holds a steady flow temperature.
- Minimum modulated output matters more than maximum. A unit that turns down to roughly 30 % of rating rides a mild October far better than one that only reaches 60 %.
- Short cycling is the enemy. Start, satisfy a small volume in four minutes, stop, repeat. Each start costs energy and compressor life, and it never appears in a laboratory COP.
- System water volume is part of the specification. A buffer of 60, 100 or 160 L, or a low-loss header, gives the inverter something to work against when thermostatic valves close.
- Weather compensation should always be on. A fixed setpoint throws away the benefit of modulation by forcing the machine to the same high flow temperature in November as in January.
Size from a room-by-room heat loss calculation to EN 12831 at your local design outdoor temperature, never from floor area. Then read the manufacturer's capacity table at that outdoor temperature and at your real flow temperature, because a unit rated at 12 kW for A7/W35 delivers noticeably less at minus 10 °C outdoor and 50 °C flow.
- 6 to 8 kW covers well-insulated houses of roughly 120 m², or smaller buildings with moderate insulation.
- 10 to 12 kW suits medium houses of about 120 to 200 m² with standard insulation.
- 14 to 16 kW is for larger properties, poorer fabric or a higher share of high-temperature emitters.
- Do not stack safety margins. A heat loss figure is already a steady-state worst case. Adding another 30 % produces a machine that spends the season below its minimum modulation.
Tip from practice
Plan the refrigerant line route on paper before anything is mounted. Additional refrigerant charge is only required once the line length exceeds 15 m, so a route that stays inside that figure avoids an extra charging step, an extra material cost and one more thing to get wrong. Also fix the height difference between the outdoor and indoor units within the manufacturer's limit and keep bends generous, because tight bends in soft copper restrict oil return to the compressor.
Flow temperature: radiators or underfloor
Flow temperature is the single largest efficiency lever on any heat pump. As a working rule, each 1 °C reduction in flow temperature improves COP by roughly 2 to 2.5 %, so the same Arctic unit in the same house can be cheap or expensive to run depending only on the emitters.
- Underfloor heating runs at 30 to 40 °C because the emitting surface is huge. This is the natural pairing and gives the best seasonal figures.
- Oversized or replaced radiators work comfortably at 40 to 45 °C. Enlarging the emitters in the two or three worst rooms is usually cheaper than living with a high curve for twenty years.
- Radiators sized for a 70 °C gas boiler will function, but the seasonal penalty is severe and the machine spends more of the year near the top of its envelope.
- Mixed systems need zoning: an underfloor circuit and a radiator circuit on one uncontrolled flow temperature always ends up running at the higher of the two.
COP, SCOP and defrost behaviour
COP is heat output divided by electrical input at one declared operating point, written as A7/W35 for 7 °C outdoor air and 35 °C flow. SCOP is the seasonal average calculated to EN 14825 over a defined climate profile and a defined flow temperature, and it already includes part-load running, standby and defrost losses. Compare SCOP figures only when both are quoted at the same flow temperature, because a 35 °C number and a 55 °C number are not the same measurement.
- Defrost is normal, not a fault. Between roughly minus 5 °C and plus 5 °C with high humidity, moisture freezes onto the outdoor coil and the unit briefly reverses the cycle to melt it.
- Expect steam and a puddle. Vapour rising from the outdoor unit for a few minutes is melting frost. Provide a free-draining base and, in hard frost areas, a heated condensate tray or gravel bed.
- Frequent defrosts pull the season down. Frost forms fastest in damp still air, so a unit tucked into a shaded, unventilated corner ices up more often than one in open air.
- SPF is the honest field number. The measured seasonal performance factor includes pumps, controls and the backup element, so it sits below the brochure SCOP.
Electrical supply, indoor module, hot water and photovoltaics
Units up to roughly 10 kW are commonly single-phase at 230 V; larger units and most 3 to 9 kW electric backup elements need a three-phase 400 V supply for balanced loading. Confirm the available connection capacity, breaker rating and RCD type at the distribution board before ordering, and remember that the outdoor unit and the backup element are usually separate circuits.
- Indoor module space. Allow a clear wall or floor area plus front and side service clearance. All hydraulic components should remain reachable without dismantling the casing.
- Hot water connection. This version has no built-in cylinder, so the module drives an external DHW tank through a three-way diverter valve and a tank sensor.
- Cylinder coil surface is the limiter. A heat pump works at a much lower water temperature than a boiler, so an old cylinder with a small coil will reheat slowly even when its volume is adequate.
- Condensate and safety. Route the outdoor condensate away from paths and doorways, and terminate the discharge from the safety valve to a visible, frost-free point.
A heat pump is the strongest self-consumption load most households have, because each surplus kWh becomes three or four kWh of heat. A photovoltaic array with export detection can lift the hot water setpoint or nudge the heating curve while the sun is on the roof, storing energy as heat far more cheaply than as battery capacity. The gain is largest in spring and autumn and smallest in midwinter, when demand peaks and yield does not.
Key parameters compared
| Parameter | What to compare | What it affects |
|---|---|---|
| Heat output | kW at A7/W35 and at the design outdoor temperature | Whether the house holds temperature on the coldest days |
| Modulation | Minimum and maximum compressor output | Cycling, comfort and real part-load efficiency |
| Flow temperature | Maximum flow and what the emitters actually need | SCOP, radiator sizing, running cost |
| Refrigerant line | Maximum length and height difference, charge above 15 m | Where the outdoor unit can be placed, install cost |
| Electrical supply | Single phase 230 V or three phase 400 V, element rating | Breaker and RCD sizing, possible supply upgrade |
| Indoor module | Footprint, service clearance, DHW connection | Plant space, pipework, hot water performance |
Swipe the table to the left
Frequently asked questions about Split Arctic heat pumps
What does split mean on a heat pump?
Split means the refrigerant circuit is divided between two units. The outdoor unit holds the fan, evaporator and inverter compressor, the indoor hydraulic module holds the condenser, pump and controls, and two insulated copper refrigerant lines connect them. Only refrigerant crosses the wall, not heating water.
Is a split heat pump better than a monobloc in a cold climate?
For freeze safety, yes. In a split no heating water goes outside the building, so the connection between the units cannot freeze even during a prolonged power cut. A monobloc pipes water through the wall and depends on antifreeze or a powered frost protection routine.
How long can the refrigerant line between the units be?
Follow the maximum length and height difference in the unit's installation manual and plan the route before mounting anything. Additional refrigerant charge is only needed once the line exceeds 15 m, so keeping the run shorter than that avoids an extra charging step on site.
What size heat pump do I need for my house?
Size it from a room-by-room heat loss calculation at your design outdoor temperature, not from floor area. As a rough guide, 6 to 8 kW suits well-insulated homes to about 120 m², 10 to 12 kW medium houses of 120 to 200 m², and 14 to 16 kW larger or poorly insulated buildings.
Can I use a Split Arctic with my existing radiators?
Usually yes, but efficiency follows the flow temperature they demand. Radiators sized for a 70 °C boiler force a high curve and a poor SCOP. Enlarging the emitters in the two or three worst rooms so the system runs at 45 °C or below is normally the cheapest improvement.
What is the difference between COP and SCOP?
COP is efficiency at a single declared point such as A7/W35, meaning 7 °C outdoor air and 35 °C flow. SCOP is the seasonal average to EN 14825, including part load, standby and defrost. Compare SCOP only between units quoted at the same flow temperature.
Why does the outdoor unit steam and stop heating occasionally?
That is a defrost cycle, and it is normal. In damp air between roughly minus 5 °C and plus 5 °C, frost builds on the outdoor coil and the unit briefly reverses the refrigerant cycle to melt it. Provide free drainage under the unit and good airflow to reduce how often it happens.
Do I need a single-phase or a three-phase supply?
Units up to roughly 10 kW are commonly available as single phase at 230 V. Larger units, and most 3 to 9 kW electric backup elements, need a three-phase 400 V connection for balanced loading. Check the available capacity, breaker rating and RCD type at the distribution board first.
How does this version prepare hot water?
Through a separate cylinder. The indoor module switches a three-way diverter valve between the heating circuit and an external DHW tank, using a tank sensor for control. If you would rather have the cylinder inside the indoor unit, choose Split Arctic with integrated DHW tank.
Can several units be combined on one building?
Yes. The Kaisai Arctic series supports up to 16 devices over MODBUS and cascade operation of up to 6 units, which suits larger buildings and staged output. Each unit still needs its own electrical protection and its own refrigerant line route.
Heat pump output, seasonal efficiency and the bivalent point depend on a heat loss calculation for the specific building and on the design flow temperature.
About ONSA Plus
Why installers across Europe buy heat pumps from us
ONSA Plus is a European B2B distributor of photovoltaics, battery storage, heat pumps and EV charging stations. In our own EU warehouses we keep over 1,500 products from 25+ brands, including Huawei, Solis, SolaX and Dyness.
We are not just a trading company. We design and service energy systems ourselves, so we answer questions on heat pump sizing, flow temperatures and refrigerant line design from engineering practice, not from a catalogue. You handle a warranty claim directly with us and you buy per job.